In the latest installment of Travillian’s Tech-Forward Bank Index Profile, nbkc bank President & CEO Michael Bartkoski and CFO Eric Garretson share how technology has transformed their Kansas City-based institution. Since 2018, nbkc’s cultural shift—marked by attending fintech conferences and building an internal engineering team—has driven operational efficiency, fintech partnerships, and low-cost deposit growth. Their tech investments have reshaped the bank’s balance sheet, improved customer experience, and created white-label product opportunities. The interview also explores how thoughtful succession planning preserved and advanced the bank’s innovation mindset.

Read the full conversation on Travillian Next here.